How is it possible to guarantee the quality of a product? Many people believe that it comes from a good design, a good project, the use of good materials etc. but this is only... the beginning! In reality, an AEP product, as well as a car, is a dynamic entity that must be constantly supported throughout its existence.
It is in fact possible that the product may be used in different conditions from those expected, that the characteristics of a material may bee altered, that a production process of a component may change, that a component may no longer be available, that some characteristics may change over time, or, simply, that, although the initial tests were accurate, some problem may not have been detected and therefore requires corrective action.
The occurrence of these eventualities, completely physiological and predictable, does not represent a vulnus in the Quality process. On the contrary, it would be a serious mistake not to foresee them and not have the necessary organization to manage them.
At AEP this department is called QUPR (Product Quality) and is constantly working to ensure full functionality and continuity of service of all equipment supplied.
Among its competences is also the ability to issue Engineering Change Notes (ECN) and, in the most serious cases, real recall actions.
Those who choose AEP are therefore protected even after the warranty period, with the certainty of being able to obtain service and spare parts for ten years from the date of purchase.
